Orders come in as DMs. Run them like a shop.
For the shop that sells on Instagram and WhatsApp before anyone opens the website. Every DM lands in one list, every order is a deal with a stage, and past buyers hear about the next drop.
Requests
1 unread09:13
09:20
Note by Emma · only your team sees this
Invoices go to the Berlin entity, not the holding. @Chloe09:42
17:40
09:05
16:02
Hannah
16:30
08:51
18:13
15:27
11:04
19:40
11:02
Oliver
11:15
14:40
Emma
15:05
09:30
Pick a conversation
Use J and K to move through the list, Enter to open.
One buyer, three moments.
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Day 1
A stranger asks about a size.
Instagram keeps it in Requests. Cavyro does too, in its own view, until you accept it.
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Day 2
She orders on WhatsApp.
Add her to the CRM from the chat and create the order as a deal in your Orders pipeline: New, Paid, Shipped, Delivered.
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Day 90
The new collection drops.
A campaign goes to everyone tagged as a buyer, in the chat they already use, paced and stopping when they reply.
The next drop, to people who already bought.
Pick the buyers by tag, write the message once, and Cavyro sends it from your account in each buyer's own chat.
Sends are paced within each network's daily limits, and a reply stops the sequence for that person.
Further reading
- Telegram campaigns your customers actually welcome A practical guide to warm Telegram campaigns: pacing, daily caps, stop-on-reply, and how to measure what a campaign actually earned.
- Follow-up on Telegram: how many, how far apart, when to quit Email cadences do not transfer. Telegram is a chat app, notifications are loud, and the second message arrives in the same thread. What that changes about timing and volume.
Questions, answered
Something else? Book a call and ask us directly.
Does Cavyro connect to Shopify or WooCommerce?
No. Orders that start in a chat become deals you create from the chat, and you can import past buyers from a CSV.
What happens to Instagram message requests?
They wait in their own Requests view, out of your To do list, until someone accepts them.
Can I message past buyers about a sale?
Yes, with campaigns to contacts you've already talked to, on the channel they used. Sends are paced within each network's limits and stop when someone replies.
Two of us answer the shop's Instagram. Does that work?
Yes. Connect the shop's account once and share it so the team can reply. Assign each chat to whoever handles it.
What does it cost?
Pro is $59 per seat a month, or $49 billed annually, with two messaging accounts per seat. The 5-day trial needs no card.