A support inbox billed per contact, or a Telegram CRM?
respond.io is an omnichannel support inbox built around WhatsApp, where Telegram is a bot channel: contacts must message the bot first, group chats aren't supported, and history stays behind. There are no deal values or forecasts, and the bill grows with every active contact. Cavyro is Telegram-first: real accounts, groups as deals, and a CRM that counts revenue.
| Capability | cavyro | respond.io |
|---|---|---|
| Telegram connection | Your team's real accounts (MTProto mirror) | A bot; contacts must message it first |
| Telegram group chats | Groups become deals, members tracked | Not supported, per their own docs |
| Existing chat history in the CRM | Full history, searchable | — |
| Deals with amounts, forecast & revenue reports | Conversation inbox; no deal values or forecast | |
| Meetings & calendar (two-way Google sync) | Book from the deal, Meet link included | Read-only calendar view, from the $159 plan |
| Campaigns measured to revenue | Broadcasts from the $159 plan | |
| AI on your workspace | Assistant + hosted MCP server | AI agents from the $159 plan |
| Agent-drivable end to end | 120+ actions across the whole CRM, one endpoint | Hosted MCP with 28 tools: contacts and messages, no deals or tasks |
| Team docs: nested pages, live co-editing, deal mentions | On every plan | Snippets and AI knowledge sources, no team pages |
| Projects, task lists, subtasks & board views | On every plan, every task linked to its deal | No tasks or projects. Snooze a chat, comment on it |
| Omnichannel (WhatsApp, IG, web chat…) | Telegram-first | |
| Pricing | $49/mo per workspace, members included | $99–349/mo billed monthly, plus per-contact overages and per-user fees |
Compiled from public product pages, docs and pricing, September 2026. respond.io is a trademark of its respective owner; this page is independent and not affiliated.
What you get with respond.io
- • A WhatsApp-first team inbox with Telegram as one checkbox among many channels.
- • The Telegram channel is a bot: no groups, no message-first, no history import, and only a "sent" status on messages. Unchanged since 2019, with the group-chat request still open.
- • Conversations get resolved; nothing tells you what your pipeline is worth.
- • Per-contact (MAC) billing with overage charges and per-user fees on top of the plan price. Broadcasts, workflows and AI agents start at the $159 tier.
Tickets closed, per contact billed. Revenue is not the metric.
What you get with Cavyro
- • Telegram as the first-class channel: real accounts, groups as deals, full history.
- • A sales CRM underneath: deal values, weighted forecast, win/loss and revenue reports.
- • Meetings, automations and AI included, not gated behind a higher tier.
- • Projects and tasks in the same CRM: task lists, subtasks, boards and a My Work queue, each task linked to its deal.
- • Flat pricing: $49/mo per workspace, no per-contact meter running.
Built to answer "what's this month worth?"
An inbox tells you conversations were handled. Cavyro tells you the pipeline is $148k, the weighted forecast is $86k, and which Telegram chats those numbers live in.
respond.io fits if…
You run a WhatsApp-centric support operation across many channels and Telegram inbound via a bot is enough.
Cavyro fits if…
Telegram is your revenue channel and you need deals, groups, forecasts and follow-ups, not just resolved conversations.
Cavyro vs respond.io, answered
What is the main difference between Cavyro and respond.io?
respond.io is an omnichannel support inbox where Telegram is one bot channel among WhatsApp, Instagram and web chat. Cavyro is a Telegram-first CRM: it mirrors your team's real accounts, so chats, groups and history become deals with amounts, forecasts and revenue reports.
Does respond.io support Telegram groups?
No, their own docs say group chats are not supported, and contacts must message the bot before they exist in the system. In Cavyro a mirrored group becomes a deal with every member tracked, which is where a lot of real Telegram selling happens.
When is respond.io the better pick?
When your volume is genuinely multichannel customer support: WhatsApp Business API, Instagram DMs and web chat routed to a support team. That is what it is built and priced for. If the pipeline lives in Telegram, you are paying for channels you do not use.
Does respond.io have tasks or project management?
No. You can snooze a conversation until later and leave internal comments on it, and that is where it ends: no tasks, due dates, subtasks, projects or boards. Cavyro ships project management on every plan: projects with folders and task lists, tasks with subtasks, assignees, priorities and custom workflows, list and board views, and a My Work page for everything waiting on you. Every task links to the deal, contact or company it is about.
How do the prices compare?
respond.io runs $99 to 349 a month billed monthly ($79 to 279 on an annual contract), plus $12 to 24 per extra user and per-contact overages, priced as a support platform. Cavyro is $49 a month per workspace with members included. For a Telegram-first sales team the difference is usually several times over.