The Instagram CRM for shops that sell in DMs.
Your customers ask about sizes, prices and delivery in your DMs. Cavyro brings those chats and the requests folder into one inbox, puts each buyer on a contact and a deal, and lets the team answer without sharing one phone.
5 days, no card. Your chats stay private to you until you share them.
To do
3 unread09:13
09:20
Note by Emma · only your team sees this
Invoices go to the Berlin entity, not the holding. @Chloe09:42
17:40
09:05
16:02
Hannah
16:30
08:51
18:13
15:27
11:04
19:40
11:02
Oliver
11:15
14:40
Emma
15:05
09:30
Pick a conversation
Use J and K to move through the list, Enter to open.
The same chat in Cavyro, next to the deal. Click around: it works like the app.
What comes across from Instagram.
Direct messages and the Requests folder. Replies go out from your account, so the customer sees nothing new.
| Direct messages | Yes |
|---|---|
| Message requests | Yes Shown apart; accept them from Cavyro. |
| Group chats | No |
| Photos, videos and files | Yes |
| Edit a sent message | 15 minutes Instagram's own window. |
| Delete, react, quote reply | Yes |
| Read receipts | Yes |
| Mute and archive | No Instagram doesn't accept them from outside the app. |
Log in once, from Cavyro.
Connect Instagram from Cavyro's connect screen by logging in to the account your customers write to. There is no QR code here; the login is the connection, and you can end it from Cavyro at any time.
The account is private to whoever connected it until they share it. A shop with three people answering DMs shares it as read and send, and every reply shows who on the team wrote it.
Every buyer on a deal.
Turn a DM into a contact and a deal from the panel beside the chat: the order, the amount and the stage sit next to the conversation from then on.
Automations can answer an incoming Instagram message or create a task for whoever owns the buyer. Campaigns can go to people who already have an Instagram chat with you, such as last season's buyers, and stop when someone replies.
From chat to deal
From the first Instagram message to a won deal.
No copying between apps. The chat becomes a contact in one click, the contact gets a deal, and when the deal is won an automation hands it to delivery.
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1 They write on Instagram
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2 One click to a contact
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3 A deal on the pipeline
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4 Won, and handed over
Automations
Automations that read every Instagram message.
Trigger on a new message, branch on the channel and on what the AI reads in it, like a pricing question, a buying signal or a complaint, then act: tag the contact, create a task, ping the right teammate.
How automations workCampaigns
Campaigns to the people already in your Instagram.
Send an offer to contacts you already chat with on Instagram, from your own account. Test two versions, add follow-ups that stop when someone replies, and see which replies became won deals.
Cavyro never sends to people you haven't talked to, and paces every send under Instagram's limits.
How campaigns workWhat we do to keep your account safe.
- Time between sends
- 6 to 8 minutes
- Daily limit
- 10 an hour, 50 a day
Instagram is the network most likely to flag automated sending, so it gets the slowest pacing of the five: 6 to 8 minutes between messages Cavyro sends for you, at most 10 an hour.
Your own replies are yours: they go out when you press Send, like on your phone.
If Instagram pushes back anyway, we pause that account's sending for at least an hour before trying again. A message we can't confirm goes out once, not twice.
Pro gives every seat two messaging accounts, Business five, on any channel. Extra accounts are $10 a month. The trial covers one account.
See pricingInstagram CRM questions
Something else? Book a call and ask us directly.
Do message requests show up in Cavyro?
Yes. Requests sit in their own Requests view, marked as requests in the list. Accept one from Cavyro and it moves into To do like any other chat; until then you can still leave notes on it for the team.
Why only 10 messages an hour?
Instagram is the strictest of the five about automated sending. Messages Cavyro sends for you, from automations and campaigns, wait 6 to 8 minutes between each other and stop at 10 an hour and 50 a day. Your own replies go out when you press Send.
Which Instagram account do I connect?
The one your customers write to. You log in to it from Cavyro's connect screen with the same login you use in the app, and you can disconnect it from Cavyro at any time.
What if Instagram restricts my account?
Sends are paced and capped well below what gets accounts flagged. If Instagram still pushes back, we pause that account's sending for at least an hour. If the login expires, the account shows Reconnect. A message we can't confirm goes out once, not twice.
Do Instagram group chats sync?
No. Cavyro brings in direct messages and requests from Instagram. Group chats stay on Instagram.
The other channels
Comparing tools? Cavyro vs respond.io, Cavyro vs Kommo.