Telegram support without
the shared-phone chaos.
Customers write to whoever they have, someone answers from a phone, and nobody else knows it happened. Cavyro mirrors every support chat into one workspace with an owner, context and a measurable reply time.
From "who saw this?" to "it's handled."
What changes for a support team the day the chats are mirrored.
One workspace, every chat
Support requests come to different people's accounts and different group chats. Cavyro mirrors them all into one place the whole team can see.
Assign the conversation
A question lands, someone owns it. Assignment lives on the record, so "who's handling this?" has an answer that isn't a message in another group.
Context next to the chat
The customer's company, their deals, past issues and every note sit on the same record as the conversation. No asking the customer to repeat their story.
Internal notes, not forwarded screenshots
Discuss the tricky case in comments on the record, mention a teammate, and keep the customer-facing chat clean. The thread about the thread finally has a home.
Escalations that move themselves
A message with no reply after two hours can trigger an automation: reassign, tag urgent, or ping a lead. The customer never learns what your rota looks like.
Intent and sentiment, read for you
The AI reads incoming messages and flags what's urgent or unhappy, so triage starts before anyone opens the chat.
Your customers feel your response time. Now you see it.
The response-time report reads straight from the mirrored chats: per member, over time, no self-reporting. Put it next to the escalation automation and slow days stop being invisible.
- Reply speed per member, from real conversations
- Unanswered chats surface instead of sinking
- Escalation rules for messages left too long
Before you pick a tool.
Two reads on how Telegram support actually breaks, and what fixes it.
Questions support teams ask
How is this different from a shared inbox tool?
A shared inbox shows you messages. Cavyro shows you the customer: the conversation plus their company, deals, files and history on one record. Support sees what sales promised, and sales sees what support fixed. For the full comparison, read our shared inbox post.
Our support runs in Telegram groups with customers. Does that work?
Yes. Group chats mirror like DMs do, linked to the company they belong to. Multiple teammates can watch the same group, comment internally on the record and assign who answers.
Can we measure response times?
The response-time report reads from the mirrored conversations: how fast each member answers and how that changes over time. It's the number your customers feel, finally visible.
Can support and sales share one workspace without stepping on each other?
That's the intended setup. Roles and permissions control who edits what, pipelines separate the workflows, and both teams read the same customer records. The handoff from "deal won" to "first support question" happens on one timeline.
What does this cost for a support team of three?
Starter at $49/mo includes 3 members, so a three-person team starts there. If you want advanced roles and more automation runs, Pro is $99/mo with 5 members included. The 5-day trial is on the full plan.
Every customer answered. Every answer on the record.
Free for 5 days, no card. Mirror your support chats and watch the chaos get owners.