Kommo CRM alternatives for teams that sell on Telegram

If you are leaving Kommo CRM, the best Kommo alternatives for a team that sells on Telegram are Cavyro if your deals already live in your reps’ chats and groups, Entergram if you run a support desk on Telegram, CRMchat if cold outreach is the job, respond.io if you are WhatsApp-first and want an omnichannel inbox, SendPulse if you want a chatbot funnel, and Pipedrive or Bitrix24 if you want a general CRM and can live with Telegram as an add-on. The first three connect to real Telegram accounts. The rest connect through a bot, the same way Kommo does.

We build Cavyro, so weigh this the way you would weigh any list written by a vendor. What we can promise is specifics, and a straight answer on when we are the wrong pick. Prices below were checked on each vendor’s pricing page in September 2026.

Why teams leave Kommo CRM

Kommo (it was called amoCRM until 2022) is a mature messenger CRM. It has real pipelines, Salesbot flows, a large integration marketplace and a 4.5 out of 5 average across 263 reviews on Capterra. People who leave it rarely say it is bad. They say it stopped fitting. Four reasons come up again and again.

The price just went up, per person. On September 1, 2026 Kommo raised Base from $15 to $25 and Advanced from $25 to $35 per user per month for new customers, with Pro staying at $45 (Kommo’s announcement). Billing is at least six months upfront and their pricing page says monthly payment is not available. A five-person team on Advanced now commits to $1,050 before the first deal closes. “It’s expensive for small projects” is a recurring line in the reviews.

Telegram means a bot. Kommo’s own integration page says you can only connect a chatbot, not a personal account. You create a bot in BotFather and paste its token in. That bot cannot message anyone first and sees only chats started with it, so the months of history sitting in your reps’ accounts never enter the CRM. Group chats need a third-party widget. For a team where Telegram is a side channel, that’s fine. For a team where the deals happen in Telegram DMs and groups, it’s most of the problem. We go through this in detail on the Cavyro vs Kommo page.

Automation and broadcasts sit on the middle tier. Salesbot and broadcasting start at Advanced, $35 a seat. On Base you get the pipeline without most of what makes Kommo interesting.

Support and setup take effort. Capterra reviewers mention slow technical support (“Response takes a long time”), a learning curve on configuration, and reports that are hard to customise across several projects.

None of that makes Kommo a poor product. It makes it a poor fit for one kind of team, and that’s the team this list is for.

Cavyro

What it is: a Telegram-first CRM that mirrors your team’s real Telegram accounts over MTProto. Chats, groups and history become contacts, companies and deals with owners, stages and amounts.

Telegram support: real accounts. Existing chats and groups come in with their history, messages go out from the rep your customer already knows, and a group with five people from the buyer’s side becomes one deal with every member tracked. How that works is on the Telegram CRM page, and why groups matter is in deals that live in Telegram groups.

Pricing: Pro is $59 per seat a month from one seat, billed monthly with cancel anytime, or $49 per seat on annual billing. Business is $99 per seat ($79 annually) from 3 seats, with higher limits. Every seat gets the whole product. There’s a 5-day trial on Pro with no card.

Best for: sales teams whose revenue is already sitting in Telegram, who want a pipeline with deal values, automations, campaigns to existing contacts measured to revenue, and a hosted MCP server so an agent like Claude can run the CRM.

The catch: Cavyro is Telegram-first. If most of your volume is WhatsApp or Instagram, you want an omnichannel tool, which is where Kommo is honestly stronger. There’s no ticketing or SLA timers, no free tier, and no cold-outreach tooling: scraped lists and account warmup are against our terms.

Entergram

What it is: a Telegram workspace for support teams, with tickets, statuses and SLA breach timers on top of mirrored accounts.

Telegram support: real accounts over MTProto, like Cavyro. Each seat includes 5 connected accounts.

Pricing: €29 per seat per month on Basic, €39 on Pro, plus €5 for each extra account. A 3-day trial on Basic.

Best for: teams measured on response time. If your people answer customers more than they close deals, Entergram does ticketing better than we do.

The catch: a stage is a custom column and a deal has no amount, so there’s no forecast and no revenue reporting. Campaigns are a one-shot broadcast. Automation is something you wire yourself through webhooks, Make.com or MCP. Full breakdown: Cavyro vs Entergram.

CRMchat

What it is: a Telegram CRM built around outbound: lead lists, sequences, round-robin across many accounts, AI warmup.

Telegram support: real accounts, often a fleet of them. The first connection is free and each one after that is $10 a month.

Pricing: a free plan capped at 50 CRM leads and one account. Personal is $20 a month billed yearly. Team is $49 per seat a month ($34 on annual), plus the per-account fee.

Best for: teams whose growth model is cold outreach at volume. If that’s the job, CRMchat does it and we don’t.

The catch: reporting stops at sent, read and replied, so revenue is not something it tracks. Account warmup is a feature because bans happen, and that risk sits on accounts your business depends on. See Cavyro vs CRMchat.

respond.io

What it is: an omnichannel customer conversation platform, strongest on WhatsApp, with routing, workflows and AI agents.

Telegram support: a bot. Contacts have to message it first, and their docs say group chats aren’t supported.

Pricing: from $79 a month on Starter billed annually, with 5 users included and $12 per extra user. Growth is $159 and Advanced $279, and those two meter monthly active contacts above 1,000. There’s a 7-day trial.

Best for: support organisations running WhatsApp, Instagram and web chat at volume, where Telegram is one channel among several.

The catch: conversations get resolved rather than valued. With no deal amounts and no forecast, it tells you who is waiting on a reply and leaves the pipeline number to another tool. Detail: Cavyro vs respond.io.

SendPulse

What it is: a marketing suite with a strong chatbot builder, broadcasts, in-bot payments and a separate CRM product.

Telegram support: a bot you build, plus an app that connects one personal account per install, without groups and without history from before the day you connect it.

Pricing: the chatbot free plan covers 3 bots, 500 subscribers and 10,000 messages a month. Paid chatbot plans start at $12 a month ($9.60 on annual) at the smallest subscriber tier and rise with subscribers. The CRM, email and SMS are billed separately.

Best for: building an inbound bot funnel: keyword flows, button menus, subscriptions, payments inside Telegram.

The catch: the bot only knows people who subscribed to it, and costs stack as you add products. It is a strong bot builder with a CRM attached, and person-to-person selling sits outside it. See Cavyro vs SendPulse.

Pipedrive

What it is: one of the best-liked general sales CRMs. Clean pipeline, good deal hygiene, strong reporting.

Telegram support: none built in. You add it through marketplace apps such as Wazzup or Pipechat, or wire a bot through Make or Zapier. Whether you get a bot or a real account depends on the app, and the app is a second bill.

Pricing: per seat, from $14 a month on Lite billed annually, with Growth at $39. Monthly billing costs more. A 14-day trial, no free plan.

Best for: teams that sell mostly over email and calls and want a first-class pipeline, with Telegram as an occasional channel.

The catch: two vendors, two bills, and a Telegram connection that’s only as good as a third party’s app. If Telegram is your main channel, you’ll feel the seam every day.

Bitrix24

What it is: an all-in-one workspace: CRM, tasks, chat, video calls, a contact center and a website builder.

Telegram support: a bot connected to an Open Channel. Bitrix24’s own help center says Telegram bots support one-on-one chats only and recommends disabling groups.

Pricing: a free plan with a basic CRM. Paid plans are priced per company rather than per seat: Basic is $49 a month billed annually ($69 monthly) for 5 users, Standard $99 annually for 50 users.

Best for: companies that want one cheap suite for the whole business and can accept a bot for Telegram.

The catch: it does a great many things, and the CRM is one module among them. Expect setup time, and expect the same bot limits as Kommo: no outbound first message, no history, no groups.

Kommo alternatives compared

How to choose a Kommo alternative

Start with where your conversations already are. Feature lists come later.

If the deals are sitting in chats and groups your reps have run for months, only the three tools that connect real accounts can see them: Cavyro, Entergram and CRMchat. Then ask what your team is measured on. Response time points to Entergram. Messages sent points to CRMchat. Revenue closed points to us. If you’re unsure whether you need a CRM or just a shared inbox, this breakdown helps.

If Telegram is small next to WhatsApp, stay omnichannel. respond.io is the stronger inbox, and Kommo itself is still reasonable here. A bot for Telegram is an acceptable trade when Telegram isn’t where the money is.

If you need a general CRM first, Pipedrive for the pipeline or Bitrix24 for the suite, and budget for a Telegram app on top.

Then price your actual headcount over twelve months, and check what each seat includes. A six-month upfront minimum and monthly billing look similar on day one and very different when the team changes. Our longer comparison of Telegram CRMs covers the same field from the Telegram side.

FAQ

Is there a free Kommo alternative?

Yes, with limits. CRMchat has a free plan capped at 50 leads and one Telegram account. SendPulse’s chatbot free plan covers 500 subscribers. HubSpot’s free CRM covers up to 2 users, and Bitrix24 has a free plan, though both connect Telegram only through a bot or a third-party app. Cavyro has no free tier, just a 5-day trial with no card. Kommo itself offers a 14-day trial and no free plan.

Kommo vs respond.io: which is better?

They solve different problems. Kommo is a CRM with pipelines and deal values, billed per user. respond.io is an omnichannel conversation inbox, billed per workspace with users and active contacts on top, and it has no deal amounts or forecast. Both connect Telegram through a bot, and respond.io says it doesn’t support Telegram groups. If you sell, Kommo is closer. If you support customers on WhatsApp at scale, respond.io is.

Manychat vs Kommo: what’s the difference?

ManyChat is a chatbot builder for Instagram, Messenger, WhatsApp and Telegram, priced by contact count. Kommo is a CRM with an inbox and Salesbot. Teams often run a ManyChat bot to capture leads and a CRM to work them. Neither connects your team’s personal Telegram accounts.

Is Kommo the same as amoCRM?

Yes. amoCRM rebranded as Kommo in 2022. If you’re searching for an amoCRM alternative, everything above applies.

Can I move my Telegram history out of Kommo?

Kommo only holds what came in through its bot, so there’s usually little Telegram history to move. The real history lives in your reps’ own accounts, and a tool that mirrors those accounts, like Cavyro, brings it in when you connect them. Start with what a Telegram CRM actually is if you’re weighing the switch.