We build Cavyro, so read this the way you would read any comparison written by a vendor. What we can offer instead of neutrality is specifics: what each tool actually connects to, what it does well, and the point where it stops. Three of the six below are a better buy than us for certain teams, and we say which ones and why.
Everything here was checked against public product pages, docs and pricing in August 2026. Prices move, so treat the numbers as a starting point rather than a quote.
The question that splits the category
Almost every difference between these products comes from one technical choice: does the tool connect through a bot you create in BotFather, or does it mirror your team’s real Telegram accounts over MTProto?
A bot is a separate identity. It cannot message anyone first, it sees only the conversations someone starts with it, and it has no idea your existing chats exist. If your deals live in DMs and group chats that have been running for months, a bot-based tool starts you at zero.
A mirror connects the accounts your reps already sell from. The chats, the groups and the history come with them, and messages still go out from the human your customer already knows.
Neither is better in the abstract. A bot is fine for inbound support funnels where the customer is expected to start the conversation. A mirror is what you want if the revenue is already sitting in your reps’ phones. Everything else, the pipelines and the reports and the AI, sits downstream of this one decision.
Two more questions worth settling before you demo anything:
Is it an inbox or a pipeline? Some of these tools resolve conversations. Others track what a deal is worth. If nothing in the product has an amount, a stage and a close date, it will never answer “what is our pipeline worth” no matter how good the chat view is.
How does it bill? Per user, per contact, or per workspace. This decides your cost in month twelve far more than the sticker price does.
Cavyro
Best for: teams whose deals happen in Telegram DMs and groups, and who want the CRM to be a real pipeline rather than a tidier inbox.
Cavyro mirrors your team’s real accounts. Chats, groups and channels become contacts, companies and deals with owners, stages and values, and the history that was already there comes along. Group chats are first-class: a five-person buying committee is one deal with per-member tracking. On top of that sits an automation engine, campaigns to your existing contacts with revenue attribution, eleven reports, and a hosted MCP server so Claude or Cursor can run the whole CRM headless. Pricing is per workspace at $49 and $99, with members included.
Where it stops: no ticketing and no SLA timers, so a support desk that lives on breach alerts should look at Entergram. It is Telegram-first, so if half your volume is WhatsApp you want an omnichannel inbox instead. There is no free tier, only a 5-day trial. And we do not sell cold-outreach tooling: scraped lists and account warmup are against our terms, so if that is the job, CRMchat is the honest answer.
Entergram
Best for: support teams that need SLA timers and ticket statuses on top of mirrored Telegram accounts.
Entergram is the other product in this list that does a real MTProto mirror, and it does the support side better than we do. Tickets with statuses, breach timers, response-time analytics, internal comments on a chat. If your team is measured on how fast you answer rather than on what you close, this is a serious tool.
Where it stops: stages live in custom columns and deals have no value, so there is no forecast, no win/loss and no revenue reporting. Campaigns are a one-shot broadcast. Automations and AI are something you assemble yourself over their API, MCP or Make.com. Pricing is per seat, around €29 to €39, plus €5 per extra account.
CRMchat
Best for: outbound teams running cold campaigns at volume across a fleet of accounts.
CRMchat is built for sending: scraped lead lists, spintax sequences, round-robin across accounts, AI warmup. It has a pipeline board and a free tier capped at 50 leads. If cold outreach is your growth model, it does that job properly and we do not.
Where it stops: the reporting ends at sent, read and replied, so what happened to revenue is not a question it answers. There is no calendar, and automation means outbound sequences rather than a workflow engine across the CRM. Worth knowing what you are buying into: account warmup exists as a feature because bans happen, and that risk sits on the accounts your business runs on. Pricing is $39 to $79 a month plus per-user and per-account fees.
Kommo
Best for: teams that want one CRM across WhatsApp, Instagram and Facebook, with Telegram as one channel among them.
Kommo is a competent messenger CRM with real pipelines, Salesbot flows and a mature product behind it. If most of your conversations are on WhatsApp and Telegram is a side channel, the trade-off it asks for is reasonable.
Where it stops: Telegram means a bot. Your reps’ accounts stay invisible, existing chats never enter the CRM, and group-chat deals have no documented path in. Billing is per user at $15 to $45, with a six-month minimum and no monthly option, and broadcasts and automations start at the mid tier.
respond.io
Best for: larger support organisations running WhatsApp-first omnichannel at scale.
respond.io is the most enterprise-shaped product here: routing, workflows, a polished agent inbox, AI agents on the upper tiers. For a support org with volume across many channels, that maturity is worth paying for.
Where it stops: Telegram is a bot channel, and their own docs say group chats are not supported. Conversations get resolved rather than valued, so there are no deal amounts and no forecast. Billing is $79 to $279 a month plus per-contact overages plus per-user fees, which is the shape that surprises people at renewal.
SendPulse
Best for: building a chatbot funnel, complete with flow builder, broadcasts and in-bot payments.
SendPulse is a marketing suite rather than a CRM, and the chatbot builder is genuinely good. The free tier covers 500 subscribers and 10,000 messages a month, which makes it an easy place to start a bot funnel.
Where it stops: the bot only knows its own subscribers, so your team’s actual chats and groups stay outside the system. The CRM is an add-on built around bot leads. Pricing meters per product and per subscriber, so costs stack as you add pieces.
The short version
| Tool | Telegram connection | Best for |
|---|---|---|
| Cavyro | Real accounts (mirror) | Deals in DMs and groups, with a pipeline |
| Entergram | Real accounts (mirror) | Support desks needing SLA timers |
| CRMchat | Real accounts (fleet) | Cold outreach at volume |
| Kommo | Bot | Multi-channel CRM, Telegram as a side channel |
| respond.io | Bot | WhatsApp-first omnichannel support |
| SendPulse | Bot | Chatbot funnels with in-bot payments |
How to choose in a minute
Start with where your conversations already are. If the deals are sitting in chats and groups your reps have been running for months, only the mirror-based tools can see them, which narrows six down to three. From there it is one question: are you measured on response time (Entergram), on messages sent (CRMchat), or on revenue closed (us)?
If your Telegram volume is genuinely small next to WhatsApp, buy the omnichannel inbox and let Telegram be a bot channel. That trade is fine when Telegram is the side channel. It stops being fine the moment Telegram is where the money is.
We have written the detailed versions of these as head-to-heads: Cavyro vs Entergram, vs CRMchat, vs Kommo, vs respond.io and vs SendPulse. If you want the mechanics of how a mirror turns chats into pipeline, that is the Telegram CRM page.